FAQ

  1. How long does it take for an item to be shipped?
    Please allow 3-5 business days for your items to be packed and shipped. We are a small company and work very hard to provided the best customer service for you. If you have any questions or concerns about your order, you may email aloha@unmrkd-collection.com. 

  2. Can I cancel an order after I placed it?
    Once an order has been submitted, it may not be canceled. 

  3. What are your return and exchange policies?
    Please review our return and exchange policies here

  4. Can I receive points from my past purchased?
    Yes! If you already have an account and made purchases in the past, your points will automatically be added to your account. 

  5. Do I need to make an account to receive points?
    Yes, you will need to make an account on our website to receive points and rewards. You may register here.

  6. Where are Unmrkd Collection products made?
    Our products are made in China or the US. Each product vary depending on our vendors and factory.

  7. Where and when are your pop ups?
    Follow our Instagram account (@unmrkd_collection) and sign up for our newsletter for more information on our pop ups!

  8. How can I join the Unmrkd team?
    We are always on the look out for talent. Take a look here for more information on how to join.

  9. Can anyone be a brand ambassador? What are the advantages?
    Yes, we welcome everyone to be a brand ambassador! You will receive exclusive first look into our new arrivals and 20% off on all orders. Apply here!